Key Changes to the Eighteenth Edition
NEW Employability matrix at the beginning of every chapter provides students with a visual guide to features that support the development of skills employers are looking for in today’s business graduates， helping students to see from the start of class the relevance of the course to their careerNEW Application and Employability section in every chapter summarizes the relevance of each chapter for stu- dents’ employability， the skills learned from chapter features， and the skills to be learned in the end-of-chapterNEW AND UPDATED Opening Vignettes in every chapter bring current business trends and events to theNEW AND UPDATED content in every chapter reflects the most current developments in OB rese This new content includes the following topics: Expatriate ReadjustmentDeviance and Counterproductive Work BehaviorsCustomer SatisfactionEmotional LaborMindfulnessUnemployment/Job SearchBehavioral EthicsDeonance TheoryThird-Party Observations of InjusticeUpdated References throughout every
Chapter-by-Chapter Changes
Chapter 1: What Is Organizational Behavior?
Revised Learning ObjectivesNew Opening Vignette (Road Warriors) Job EnrichmentVoiceAbusive SupervisionExecutive Board CompositionEspoused and Enacted ClimatesHigh-Performance Work SystemsHuman Capital ResourcesSleep DeprivationRecovery ExperiencesJob Demands New research in The Importance of Interpersonal Skills and Big DataNew major section: Employability Skills
Chapter 2: Attitudes and Job Satisfaction
New Opening Vignette (The Benefaction of Baristas)Revised/updated sections: Attitudes， Organizational Commitment， Perceived Organizational Support， Employee Engagement， and Organizational Citizenship Behavior (OCB)New research in Job Satisfaction and Involvement， Employee Engagement， Personality， Customer Satisfaction， and Counterproductive Work Behavior (CWB)New international research in Attitudes， Job Conditions， and Corporate Social Responsibility (CSR)Updated Exhibit 2-2 (Worst Jobs of 2016 for Job Satisfaction)New Experiential Exercise (Job Attitudes Situational Interview)New Case Incident 1 (Self-Service Kiosks: From People to Robots)
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