本教材以实际工作场景为编写背景，以符合岗位特色的实例和题目为编写内容，以工作过程中的若干具体任务为单元编写核心，将行业知识、行业技能、职业行为、情感因素等有机整合起来，注重培养学生的实际能力，提高学生的职业技能。书中精心设计了欢迎篇、航空服务篇、地铁客运服务篇、其他交通服务篇和结束篇五个教学单元。每个单元包括 Warming up（热身活动）、Listening and Speaking（听与说）、Reading and Writing（读与写）、Culture Corner（文化角），内容精炼、图文并茂，提供生动形象的教学资料，以便激发学习兴趣。教材本着为课堂教学和岗位培训服务的宗旨，在设计上采用了任务探究的编写模式，结合工作岗位设定任务。
本书为高职高专院校、中等职业学校航空服务专业、城市轨道交通专业及相关专业的教材，也可供行业相关培训、岗前培训使用。
目錄：
Welcome Unit 1
Lesson 1 Air transportation 3
Lesson 2 Ground public transportation 8
Lesson 3 Metro transportation 14
Lesson 4 Offshore cruise ship services 19
Unit １ Airport Service 25
Lesson 1 Can you clear the items on the Air Ticket? 26
Lesson 2 How to deal with my luggage? 32
Lesson 3 Miss，can you direct the seat for me? 37
Lesson 4 What are they? Life vest! Oxygen mask... 43
Lesson 5 What''s the reason for the delay? 46
Lesson 6 Do you want a cup of tea? 51
Lesson 7 How to help the sick passenger on the plane? 55
Lesson 8 Would you like to read a magazine? 60
Lesson 9 What present would you like to buy in duty-free shop? 65
Unit 2 Metro Service 71
Lesson 1 Welcome to take the subway? 73
Lesson 2 How to get to Xi Dan by subway? 76
Lesson 3 How much is the Subway Ticket? 80
Lesson 4 How to use the station equipment? 85
Lesson 5 Let＇s pay attention to the station notice and broadcast. 89
Unit 3 Other Transportation Service 95
Lesson 1 How can I get there by bus? 96
Lesson 2 Taking a railway to go to Shanghai 101
Lesson 3 Is it economical to take a taxi? 106
Lesson 4 The first time of taking a ship 110
Lesson 5 Self-driving tour 114
Ending Unit 119
Lesson 1 What kind of internship job do we know and can we take? 121
Lesson 2 How to make a self-introduction 122
Lesson 3 Let＇s do a Job interview 124
Lesson 4 Let＇s do more exercises 125
附录 128
参考文献 130
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