目 录
Chapter 1 Daily Business 日常业务
1. To Establish Business Relations
建立业务关系 2
2. Asking for Materials
索要材料 7
3. Starting to Inquiry Formally
正式询盘 12
4. Responding to Clients'' Inquiry
给客户报价 17
5. Not Satisfied with the Price
对价格不满意 22
6. Accepting the Price and Placing an Order
接受价格，下订单 27
7. Talking About Delivery Types
讨论交货方式 32
8. Talking About Payment Method
讨论付款方式 36
9. Opening a Letter of Credit
开立信用证 40
10. About the Package Details
关于包装的问题 44
11. Starting Packing to Deliver Goods
开始装船运输 49
12. About the Insurance
谈论保险 52
13. Doing Commodity Inspection
商品检验 57
14. Claiming for Indemnity
要求索赔 61
15. Trade Complaint on Quality
质量方面的贸易投诉 66
16. Trade Complaint on Time
时间方面的贸易投诉 70
17. Arbitrating
仲裁事宜 74
Chapter 2 Receiving Clients 接待客户
18. Contacting Clients by Calling
电话联系客户 80
19. Welcoming Clients at the Airport
在机场迎接客户 84
20. Arriving at the Hotel
入住宾馆 88
21. Having an Arrangement
做日程安排 92
22. Leading Clients Visit the Company
带领客户参观公司 96
23. Leading Clients to the Factory
带领客户参观工厂 100
24. Showing Clients Around
陪客户游玩观光 104
25. Seeing Clients Off
送别客户 108
Chapter 3 Business Activities 商务活动
26. Inviting Clients to Dinner
邀请客户赴宴 114
27. Entertaining Clients on the Dinner
在宴会上招待客户 118
28. Receiving Clients in the Company
在公司内接待客户 123
29. Affirming the Appointment
确定预约 127
30. Delaying the Appointment
延迟预约 131
31. Cancelling the Appointment
取消预约 134
32. Business Visit
商务拜访 138
33. Attending the Opening Ceremony
出席开业典礼 142
Chapter 4 Business Conference 商务会议
34. Preparing for the Meeting
开会前的准备 146
35. Making an Agenda
制定议程 150
36. Making the Meeting Following the Agenda
按照议程开会 155
37. Summarizing After the Meeting
会议总结 160
Chapter 5 Marketing and Investigation 市场调研
38. New Products Release
新产品发布 166
39. Doing Market Research
市场调研 171
40. Making Sales Strategy
制订营销策略 175
41. Promoting the New Products
推销新产品 180
42. Public Relations Crisis
公关危机 185
Chapter 6 Trade Fair 产品展销会
43. Inviting Clients to the Trade Show
邀请客户参加展会 190
44. Applying for the Booth
申请展位 194
45. Arranging the Booth Carefully
精心布置展位 198
46. Exhibition Registration
展会注册 203
47. Applying for Services
申请服务 207
48. Receiving Clients on the Show
在展会上接待客户 211
49. Showing Clients the Samples
为客户展示样品 215
50. Ending the Show
展会结束 219
51. Connecting After the Show
展会后联系 223
Chapter 7 Negotiations 商务谈判
52. About the Sales Agency
有关代理的事项 228
53. About Processing and Assembling
加工装配 233
54. About Compensation Trade
补偿贸易 237
55. About Joint Venture
合资问题 241
56. About Technical Patent
技术专利的问题 245
57. About Calling for Bids and Bidding
招标和投标 249
58. About Mergers and Acquisitions
合并收购的问题 253
59. About Contract Term
合同条款 257
60. Contract Review
审核合同 261
61. Signing the Contract
签订合同 265
62. Terminating the Contract
解除合同 269
63. Expiration of the Contract
合同到期 273
附录
相关贸易术语 277
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