Chapter One Brief Introduction of a Hotel酒店简介
Chapter Two Front Desk前厅部
Unit One Room Reservations客房预订
Unit Two Check-in住宿登记
Unit Three Concierg礼宾服务
Unit Four Check-out离店结帐
Chapter One Brief Introduction of a Hotel酒店简介
Chapter Two Front Desk前厅部
Unit One Room Reservations客房预订
Unit Two Check-in住宿登记
Unit Three Concierg礼宾服务
Unit Four Check-out离店结帐
Chapter Three Housekeeping客房部
Unit One Chamber Service客房服务
Unit Two Laundry Service洗衣服务
Unit Three Room Service客房送餐服务
Unit Four Miscellaneous Services其他服务
Chapter Four Food Beverage餐饮部
Unit One Reserving a Table订座
Unit Two Taking Orders点餐
Unit Three Serving Food上菜
Unit Four Ways of Payment付款方式
Chapter Five Auxiliary Services辅助服务
Unit One Business Service商务服务
Unit Two Meeting Exhibition Service会展服务
Unit Three Sports and Recreation Service运动与休闲服务
Unit Four Tourism Service旅游服务
Unit Five Complaints Handling投诉处理
Appendix附录
Appendix A Suggested Answers参考答案
Appendix B Listening Script听力原文
Appendix C Hotel Facilities and Prompt Identification
酒店功能设施及提示标示图
Reference参考文献
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